POLICIES AND PROCEDURES

HIRING PROCESS

Certified Peer Recovery Support Specialists (CPRS) who wish to work with Reunited should follow the process outlined below:

  1. Contact Reunited – Reach out via email or phone.

  2. Complete an Initial Phone Interview.

  3. Complete an In-Person Interview.

  4. Onboarding – Includes completion of W-9, orientation, and review of policies and procedures.

  5. Introduction to Supervisor.

INITIAL TRAINING REQUIREMENTS

All Certified Peer Recovery Support Specialists must have completed the 42-hour training mandated by the State of Minnesota and passed certification through the Minnesota Certification Board (MCB).

If a CPRS is placed in a partnership with a 245G program, they must also pass a background study through the Department of Human Services (DHS).

RECOVERY WELLNESS PLAN

The Recovery Wellness Plan serves as a "road map" for your recovery journey.

  • All clients will complete this plan within their first 3 meetings with a CPRS.

  • The plan identifies recovery goals, target dates, and steps to meet those goals.

  • The plan helps individuals gain awareness and insight into how alcohol and/or drug use has affected their lives.

CLIENT INVOLVEMENT

Reunited maintains a client-centered model that encourages active client participation in developing their wellness plan and setting recovery goals.

  • The client determines the frequency and duration of meetings.

FAMILY INVOLVEMENT

‘Family’ may include family, significant others, mentors, etc. One-on-one family meetings may be scheduled based on availability and client needs.

  • All services offered to clients and their families are documented in the client’s wellness plan.

SERVICES

  • Services are provided on a 1-on-1 basis (one client per peer).

  • Group services are not permissible.

  • Clients are billed per 15-minute increments.

  • Clients may receive up to 240 minutes of service from an undetermined number of CPRS.

  • All client files and billing notes are available through the Electronic Medical Records (EMR) program.

  • After service completion, CPRS will assist in transitioning clients toward independence and ensure appropriate steps if additional services are needed.

EXCLUSIONS

Reunited will provide services to any client who meets assessment and funding criteria in the State of Minnesota.

  • Assessments must refer the client to a Peer Recovery Support level of care.

  • Clients must be funded through a PMAP or CCDTF.

  • We do not exclude clients based on identity, race, gender, sexual orientation, age, or faith.

CLIENT GRIEVANCE POLICY AND PROCEDURE

If a client is dissatisfied with decisions or actions taken during the recovery process, they are encouraged to:

  1. Discuss concerns with their Peer Recovery Support Specialist (PRS).

  2. If not satisfied, submit a written grievance to the Reunited Board of Directors at reunitedrecovery@gmail.com.

    • The Board will respond within 5 business days.

    • Appeals can be submitted and will be responded to within 7 business days.

Clients have the right to bypass these steps and file a grievance directly with the Department of Human Services.

EMERGENCY PROCEDURES

Staff are trained to follow written procedures in response to any behavior that threatens the safety of the individual or others, including:

  • De-escalating the client’s behavior.

  • Administering first aid, if necessary.

  • Contacting 911 if needed.

All staff members are authorized to implement emergency procedures.

HAZARDOUS MATERIALS AND INFECTIOUS DISEASE

  • Precautions: Employees may use disposable gloves and facemasks as needed.

  • Infection Control: Managed through Hennepin County Medical Center. PRS working with clients with infectious diseases may use telehealth or phone services.

PRIVACY AND CONFIDENTIALITY

Reunited adheres to Federal regulations under 42 CFR Part 2 and the Minnesota Privacy Act. Information will not be released outside of Reunited without written consent, except when required by law.

Exceptions to Confidentiality:

  • Child abuse or neglect.

  • Maltreatment of vulnerable adults.

  • Threats of harm to any person.

  • Court orders or state law disclosures.

  • Pregnant women using drugs.

  • Collection agencies for delinquent payments.

A Release of Information (ROI) will be established for coordination with other professionals or services.

REUNITED PEER CLIENT BILL OF RIGHTS

As a client, you have the right to:

  1. Expect providers to meet the minimum qualifications and certification standards.

  2. Access the Minnesota Certification Board’s records of the provider’s credentials.

  3. Be informed of service costs before receiving services.

  4. Maintain privacy as defined by law.

  5. Be free from unlawful discrimination.

  6. Access your records upon request.

  7. Be free from exploitation.

  8. Terminate services at any time.

PREGNANCY AND SUBSTANCE USE

If Reunited has knowledge or reasonable cause to believe that a pregnant woman is using drugs, this information will be reported to local county social services agencies as per Minnesota statutes.

PHOTOGRAPHS/ELECTRONIC DEVICES POLICY

  • No representative of Reunited will photograph or record any client without express written consent. The written consent will be retained in the client's file.

CLIENT PROPERTY POLICY

  • Reunited staff will not obtain or control any client property for any period of time.

HIV POLICY

  • Reunited requires all peers and staff to review materials related to HIV within 72 hours of onboarding, including handouts on Drugs, Alcohol, and HIV/AIDS.

ONGOING TRAINING AND QUALITY IMPROVEMENT PLAN

  • Quarterly Continuing Education: All PRS are encouraged to attend one session per quarter to maintain their credentials.

  • Supervision and Job Performance: CPRS will receive one hour of supervision for every 20 hours of service billed.

  • Annual Performance Reviews: Utilize an aggregate rating system to assess and improve quality of care.

REUNITED CONFLICT OF INTEREST POLICY

  • All individuals involved with Reunited must disclose any potential conflicts of interest that could interfere with their responsibilities.

  • Disclosure Process: Conflicts must be disclosed to the Executive Director or Board of Directors for review.

  • Enforcement: Failure to disclose conflicts may lead to corrective action.

REUNITED CODE OF ETHICS

  1. Respect and Compassion: Treat all with dignity and respect, recognizing each person’s unique journey.

  2. Confidentiality and Trust: Maintain strict confidentiality to build trust.

  3. Honesty and Integrity: Act transparently and in the best interests of those we serve.

  4. Empowerment and Self-Determination: Support individuals in taking an active role in their recovery.

  5. Inclusivity and Equity: Ensure access to support for all, regardless of background.

  6. Collaboration and Support: Value teamwork in achieving long-term recovery.

  7. Commitment to Personal Growth: Encourage growth, resilience, and continuous learning.

  8. Social Justice and Advocacy: Advocate for marginalized or underserved populations.

  9. Boundaries and Professionalism: Maintain respectful and professional boundaries.

  10. Responsibility and Accountability: Be accountable to those we serve and uphold our values.